Financial services firms must prioritize customer experience and data-driven decision-making while ensuring robust security. We help drive digital change with security at the core.
Per Gartner, poor CX has been the biggest barrier to digitalization success and disparate knowledge silos in organizations is a big deterrent to good CX. No wonder Gartner rates knowledge management (KM) as the #1 technology to improve not only CX, a critical success factor for digitalization success, but also the employee experience (EX) and operational performance. But legacy KM systems have failed to deliver the goods, calling for a need to modernize it with a revolutionary new approach called the “Knowledge Hub™.”
The CIS Knowledge Hub is the first such solution to unify and orchestrate all the essential technology building blocks of KM, including content management, profiled access, intent inference, search methods, conversational guidance (what to say next), process guidance (what to do next), analytics, personalization, and connectors to existing systems, powered by AI, ML, and analytics.
This requires reducing technical debt, integrating emerging technologies like AI, enhancing cybersecurity and optimizing data, all while maintaining operational efficiency. Leveraging our extensive experience with top financial institutions and comprehensive IT capabilities, we help clients harness technology to lead the future of finance.
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